1. Right to Revocation

As a customer you can revoke your contract statement within 14 days, in writing (e-mail). The period begins after receipt of these instructions in writing and not before the receipt of the goods by the recipient (in the case of successive deliveries of articles of the same type, it will not start from the receipt of the first partial delivery), Nor before we comply with our information obligations. In order to safeguard the term of revocation, it is sufficient to send the revocation or the merchandise in due time.

In case of return of the product or products, your contract will be canceled and your money will be refunded once we have received the returned product. The refund of the amount will be made by the same route for which the payment was made. In case returned products arrive incomplete, unlabeled, damaged, used, dirty or odorless, Elementalpetfood reserves the right not to refund the amount paid for the returned products and the return will be denied.

The right of revocation is not applicable in the case of contracts of distance selling for the delivery of articles that are manufactured according to the specifications of the client or to measure, exclusively according to its own requirements, or that, by their nature, are not suitable for Can be damaged quickly, or whose expiry date has expired.

Elementalpetfood assumes the return costs only in case of wrong delivery or defective product. In any other case, the customer must bear the cost of return.

If you wish to make a return, please first contact our Customer Service through the contact form so that you can indicate your personal return number that you must write on the return form.

Once you have filled out the return form, send it along with the product or products to be returned to the following address:

Elemental Pet food
Farallo 4
07590 Cala Rajada
Mallorca (Spain)

Consequences of Revocation

In the case of an effective revocation, the mutually received benefits and the benefits derived (for example, interest) must be rendered. Please provide - unless you have not submitted - a valid bank account number.

If you can not tell us the performance or use given to the product (eg, advantages of use), or if the product is damaged in whole or in part, you must pay compensation for the corresponding value.

Due to the deterioration of the product and the derived use, compensation must be paid when the use or deterioration is due to a use by the buyer, beyond the verification of the characteristics and the operation. "Testing of characteristics and performance" means testing and evaluation of the products, as they are carried out in a store.

In addition, it will not be obliged to pay compensation for the deterioration of the article, if it has occurred during the normal release of the same and has not used the item as his property and has avoided anything that could diminish its value.

2. Closing of the contract

Before completing your order, in level 3 of the purchase process (preview), you will be able to verify all the information entered (for example, name, address, payment method and products requested) and make all necessary changes.



The order is accepted (and the contract at the same time closed) when the product you ordered is shipped. The contract takes effect when the product you ordered is shipped. In some cases we can request more information to be able to take care of the order. Elementalpetfood reserves the right to refuse any order.

The details of your order are stored in electronic format. If you want to have a printed copy, simply print the "order confirmation" window that appears on your screen once the order has been placed. If you provide us with your email address, we will send you all the necessary information concerning your order. This information can be printed directly.

The sale of items is done only in domestic quantities, to private and elderly persons. Orders from companies, wholesalers or retailers will not be attended to.