Shipping & Returns
Package Shipping

Once the order has been received and the payment confirmed, the package leaves
Our warehouse in the maximum term of 48 hours.


We ship our products to:

Spain Peninsular, Balearic Islands, Canary Islands, Ceuta and Melilla.

Orders are sent by Blue Mail Pack, (Door-to-door delivery, with two delivery attempts, exhausted, such attempts, the order will have to be collected by the buyer at the post office, closer to his address)
Very important: Our customers always ask us how long it takes to send it?

_ The orders that are made during a weekend, are sent on Monday at 13.00, if they are paid with Pay Pal OR Credit Card. Bank transfer orders, will be sent once charged

_If they want to make an order try to make it a day before or the next day before 13.00. So your order will be shipped the same day and we can be faster in shipments.




The delivery times indicated by Correos are:


Peninsula, Balearic Islands, Ceuta and Melilla: 3 to 5 working days.

Canary Islands: 8 working days.

Delivery in Peninsula and Balearics of 80% of shipments between 1 and 3 working days.
Free shipping:
Elemental Pet food is not responsible for customs charges.

At Elemental Pet Food shipments are free.

We try by all means to do a correct and fast work, with regard to the handling of orders, but often counts the carrier factor, which can delay the shipment, in some case.

We work continuously to achieve a fast delivery.

With the help of all of you, we will surely be able to improve day by day in the subject of transport.

Free shipping
Returns - Changes:

The returns, changes and their charges will be borne by the buyer, please call us and an adviser will help you, so that your purchase is an efficient purchase, with the parameters of your pets.

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Secure payment
Our secure payment methods

During the processing of your order, your data remains completely protected thanks to the advanced encryption technology SSL encrypted
1.Trasferencia

You can pay your orders by transfer to our bank account.

At the end of the purchase process you can select this option, make us
A transfer for the total amount to the account that is provided to you.

Send us the proof to the email info@naturaldog.es and immediately
We proceed to ship the products.

Bank account:

Banco Popular: ES25 0075 6856 76 0600140477
2.Credit Card

Through the REDSYS gateway, our Popular Bank.

The payment is totally secure, since our page is protected with a high-tech encryption system. SSL
3.Paypal

It is the system most used worldwide, extremely safe and as in the previous point, is protected by the SSL encryption system.


ANY DOUBTS PLEASE CONTACT THE ACCOUNTING DEPARTMENT of Elemental Pet food.